Technical support
We support the HallACE team in day-to-day work, help resolve issues as they arise and support the venue after launch so staff can focus on running the gaming venue.
The team is not left alone with questions after launch
We help cashiers, administrators and management work through operational situations and continue using HallACE without unnecessary delays.
We support staff with questions that arise during a normal cashier shift.
We help resolve situations related to venue management and day-to-day processes.
We help the team find the right course of action more quickly in HallACE management scenarios.
We support the venue when the team, operating structure or business requirements change.
The team has a clear point of contact for operational questions and can return to normal work more quickly.
Supporting the team in day-to-day operations
Support is built around real situations at the venue and helps staff find solutions more quickly without interrupting familiar workflows.
Questions during working shifts
We help cashiers work through common situations related to day-to-day HallACE operations.
Venue support
We support administrators with venue management, staff and day-to-day operational questions.
Working with Back Office
We help management navigate operating scenarios and work with the overall venue picture more quickly.
Support for new staff
We help new team members get up to speed faster and learn the HallACE scenarios they need.
Support through development
We support the venue as workflows change, the team expands and new requirements appear.
Post-launch support
We remain available after launch and support the venue through real day-to-day operations.
Need HallACE support for an operating venue?
Tell us how the team works and which questions come up most often. We can help choose the right support format.
From a team question to a clear solution
We review the situation in the context of the specific venue, help find the right course of action and continue supporting the team if needed.
Receive the request
The team describes a situation that has arisen during current gaming venue operations.
Review the context
We take into account the staff member’s role, venue structure and the working scenario where the issue appeared.
Help resolve it
We provide a clear course of action and help the staff member return to normal work.
Continue support
If the situation relates to process changes or project development, we continue working with the team until a stable result is achieved.
The team gets support after HallACE launch
Staff know where to turn with questions, management is not left without help in difficult situations and the venue continues to operate and develop within one system.
Return to work faster
The team gets help in a clear format and spends less time searching for solutions on its own.
Stable operating environment
Staff questions do not build up and the venue maintains a clear day-to-day operating procedure.
Support for development
Support remains useful after launch as new staff, processes and requirements appear.
What may be needed alongside support
After launch, support is often complemented by regular maintenance, training for new staff, migration or further HallACE development.
Maintenance and updates
For ongoing system development and keeping HallACE current and operational.
Staff training
For preparing new staff and retraining the team when working roles change.
Software migration
For supporting the move from another system and helping the team after HallACE launch.
Custom software development
For new capabilities and workflows that appear as the business develops.
Support your HallACE team after launch
Describe the venue format, team structure and current requirements. We can help organise support that is useful in real day-to-day operations.