Technical support
We support HallACE teams in day-to-day operations, help resolve questions as they arise and support the venue after launch, so staff can focus on running the gaming hall.
The team is not left to deal with questions alone after launch
We help cashiers, administrators and management handle work situations and continue using HallACE without unnecessary delays.
We support staff with questions that arise during a typical cashier shift.
We help resolve situations related to gaming hall management and day-to-day processes.
We help the team find the right course of action more quickly in HallACE management scenarios.
We support the venue when the team or operating structure changes or new tasks arise.
The team has a clear point of contact for operational questions and can return to its normal working rhythm more quickly.
Supporting the team in day-to-day operations
Support is built around real situations at the venue and helps staff find solutions faster without disrupting normal work processes.
Questions about work shifts
We help cashiers resolve typical situations related to day-to-day work in HallACE.
Venue assistance
We support administrators with questions about gaming hall management, staff and day-to-day processes.
Working with Back Office
We help management navigate management scenarios and the overall venue view more quickly.
Supporting new staff
We help new team members become productive faster and learn the HallACE scenarios they need.
Development support
We support the venue when work processes change, the team expands or new tasks arise.
Post-launch assistance
We remain available after launch and support the venue through real day-to-day operations.
Need HallACE support for an operating venue?
Tell us how the team works and which questions arise most often. We will help choose a suitable support format.
From a team question to a clear solution
We review the situation in the context of the specific venue, help identify a practical course of action and continue supporting the team when needed.
Receive a request
The team describes the situation that has arisen in the current operation of the gaming hall.
Review the context
We consider the staff role, venue structure and work scenario in which the question arose.
Help resolve it
We provide clear steps and help the staff member return to normal work.
Continue supporting
If the situation is related to process changes or project development, we continue working until a stable result is achieved.
The team receives support after HallACE launch
Staff know where to turn with questions, management has support in complex situations, and the venue continues to operate and develop within one system.
Return to work faster
The team receives assistance in a clear form and spends less time searching for a solution independently.
Stable working environment
Staff questions do not accumulate, and the venue maintains a clear routine for day-to-day operations.
Development support
Support remains useful after launch as new staff, processes and tasks appear.
What may be needed alongside support
After launch, support is often complemented by regular maintenance, training for new staff, migration or further HallACE development.
Maintenance and updates
For regular system development and keeping HallACE up to date and operational.
Staff training
To prepare new staff and retrain the team when work roles change.
Software migration
To support the transition from another system and assist the team after HallACE launch.
Custom software development
For new capabilities and work scenarios that appear as the business develops.
Support your HallACE team after launch
Describe the venue format, team structure and current tasks. We will help organise support that is useful in real day-to-day operations.