Staff training
We train cashiers, administrators, managers and management to work confidently with HallACE, so the team understands its tasks and can use the system from the first working day.
Every staff member understands their work in HallACE
The team works through the scenarios it will encounter at the venue, from cashier shifts to gaming hall management and operational control.
Staff learn the key actions and routine of daily cashier work.
The team learns to work with the gaming hall, staff and core operational tasks.
Managers get a clear workflow for monitoring the venue and making decisions.
Staff understand the boundaries of their roles and work according to an agreed model.
Key scenarios are practised in advance so the first working day does not turn into on-the-job training.
Preparing staff for their work roles
The training programme is built around the actual team structure and tasks of a specific venue, rather than as a general overview of all HallACE capabilities.
Day-to-day cashier operations
We cover starting and closing a shift, player service and the main cashier actions in HallACE.
Venue operations
We demonstrate daily scenarios for managing the gaming hall, staff and current tasks.
Management and control
We prepare managers to work with the overall venue view and management sections.
Separation of responsibilities
Every staff member understands which actions fall within their area of responsibility and which capabilities are available to them.
Work scenarios
We work through real actions that staff will perform during a typical working day.
Pre-launch check
Before operations begin, we make sure the team understands the core processes and is ready to work independently.
Need to prepare your team to work with HallACE?
Tell us how many staff members you have, their roles and the current stage of the project. We will help choose a training format for your venue.
From staff roles to confident work
First we define the team structure and tasks for each role, then work through practical scenarios and check staff readiness.
Define roles
We establish who works with the cashier system, who is responsible for the venue and which tasks are handled by management.
Review the working day
We show staff the actions they will actually need in day-to-day work.
Practise workflows
The team completes the core scenarios in HallACE and reinforces the sequence of actions.
Preparing for launch
Before operations begin, we check that staff understand their roles and can use the system confidently.
The team is ready to work with HallACE from day one
Staff understand their roles, know the core work scenarios and can use the system without constant assistance from management.
Confidence at work
Every team member understands the sequence of actions and adapts to the workflow more quickly.
Fewer errors at launch
Core processes are practised in advance, so the launch is more organised.
Faster transition to operations
A prepared team starts full operations faster and does not spend the first shifts learning the system.
What often accompanies training
Training is usually carried out after the working sections are configured and before the venue fully launches, while after launch it can continue with team support.
Cashier system setup
To prepare cashier workstations and the main player service scenarios.
Back Office setup
To prepare the working environment for administrators and management before training.
Gaming hall launch
For the final process check and transition of the team to full day-to-day operations.
Technical support
To assist staff after launch and support the team during operations.
Prepare your team for confident work with HallACE
Describe your team, their roles and the current stage of the project. We will help create training around the real tasks of your venue.