Documentation for working with HallACE
Practical materials for launching and running a gaming venue day to day: from hardware preparation and installation to cashier operations, Back Office, reports, security and maintenance.
All key stages of venue operations in one section
Start with how HallACE works, then move on to venue preparation, hardware connection, day-to-day operations and maintenance.
Materials on preparing the venue, server environment, network and hardware.
Dedicated sections for connecting the gaming fleet and preparing it for operation.
Staff workflows, player accounts, reports and control.
Materials on venue checks, ongoing maintenance and resolving common issues.
Each section covers a separate task, so the required information can be found without working through long general instructions.
Find the material for your current task
The documentation is organised by project stage and day-to-day team operations: first preparation and launch, then operations, control and maintenance.
How HallACE works, installation and launch
How gaming venue software works
The overall HallACE logic and the system’s place in gaming venue operations.
Installation process
The sequence for preparing and deploying HallACE at the venue.
Testing and launch
What to check before the venue moves into live operation.
System and infrastructure requirements
System requirements
Basic conditions to consider before installing HallACE.
Hardware requirements
What to consider when preparing gaming and work devices at the venue.
Server requirements
How to prepare the server foundation for the scale of the specific project.
Network requirements
What needs to be considered in the network environment of a gaming venue or network.
Hardware connection and operating processes
Connecting gaming machines
The process for bringing the gaming fleet into the overall HallACE model.
Connecting terminals
Preparing terminals to operate as part of a single venue or network.
Cashier operations
Core cashier actions in day-to-day work with players and the venue.
Working with Back Office
Core staff tasks in the HallACE administrative environment.
Player account management
Working with player profiles as part of day-to-day venue processes.
Reports and accounting
How reporting and venue performance control are organised.
Security, maintenance and troubleshooting
Security and access control
How to organise staff access to system functions and work areas.
Audit logs and user roles
How to separate staff responsibilities and maintain transparency of actions.
Maintenance process
How to organise regular venue support after launch.
Troubleshooting
Where to start checking if an issue occurs in venue operations.
Couldn’t find the answer in the documentation?
Describe the task or project stage. The HallACE team can help identify the right section and what to do next.
Documentation for the actual project stage
You do not need to read everything in order. Go straight to the section that matches your venue’s current task.
Start with the overall logic
If HallACE is only being considered for the project, first understand how the system and venue operations are structured.
Prepare the venue
Before installation, check the system, hardware, server and network requirements.
Move to operations
After launch, use the sections on cashier operations, Back Office, players, reports and access control.
Use during operation
The maintenance and troubleshooting sections help the team work with the venue after launch.
Need help with HallACE?
Describe the current task, venue format or launch stage. We can help you navigate the documentation and move to the next step.