Documentation for working with HallACE
Practical materials for launch and daily venue operations: from equipment preparation and installation to cashier operations, Back Office, reports, security and maintenance.
All main stages of venue operations in one section
Start with how HallACE works, then move to venue preparation, equipment connection, daily operations and maintenance.
Materials on preparing the venue, server environment, network and equipment.
Separate sections for connecting the gaming fleet and preparing it for operation.
Staff workflows, player accounts, reports and control.
Materials on venue checks, ongoing maintenance and troubleshooting common issues.
Each section covers a separate task, so the required information can be found without reading long general instructions.
Find material for the current task
The documentation is organised by project stage and daily team operations: preparation and launch first, then operations, control and maintenance.
How HallACE works, installation and launch
How gaming hall software works
The overall HallACE logic and the role of the system in gaming venue operations.
Installation process
The sequence for preparing and deploying HallACE at the venue.
Testing and launch
What to check before the venue moves into operational mode.
System and infrastructure requirements
System requirements
Basic conditions to consider before installing HallACE.
Hardware requirements
What to consider when preparing gaming and staff devices at the venue.
Server requirements
How to prepare the server environment for the scale of a specific project.
Network requirements
What to consider in the network environment of a gaming venue or network.
Equipment connection and operational processes
Gaming machine connection
The procedure for including the gaming fleet in the overall HallACE model.
Terminal connection
Preparing terminals to operate as part of one venue or a network.
Cashier operation
Main cashier actions in daily work with players and the venue.
Working with Back Office
Main staff tasks in the HallACE administrative environment.
Player account management
Working with player profiles as part of daily venue operations.
Reports and accounting
How reporting and performance monitoring are organised for the venue.
Security, maintenance and troubleshooting
Security and access control
How to organise staff access to system functions and work areas.
Audit logs and user roles
How to separate staff responsibilities and maintain transparency of actions.
Maintenance process
How to organise regular venue maintenance after launch.
Troubleshooting
Where to start checking if a problem occurs in venue operations.
Could not find the answer in the documentation?
Describe the task or project stage. The HallACE team will help identify the right section and what to do next.
Documentation for the actual project stage
You do not need to read everything in sequence. Go to the section that matches the current task at your venue.
Start with the overall logic
If HallACE is only being considered for the project, first understand how the system and venue operations are organised.
Prepare the venue
Before installation, check the system, hardware, server and network requirements.
Move to operations
After launch, use the sections on cashier operations, Back Office, players, reports and access control.
Use during operation
The maintenance and troubleshooting sections help the team operate the venue after launch.
Need help with HallACE?
Describe the current task, venue format or launch stage. We will help you navigate the documentation and move to the next step.